Privacy
Your privacy matters
Your privacy matters deeply to us — and mental-health information is among the most sensitive there is. AuraVictus, operated by Aeduvictus Education Pvt Ltd, acts as the Data Fiduciary for your personal data and handles it in line with India's Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025.
Notice & consent
Before we collect your data, we tell you what we're collecting, why, and how to withdraw. We rely on your free, specific, informed, and unambiguous consent, given by a clear affirmative action — and you can withdraw it at any time, as easily as you gave it.
What we collect & why
Only what a service needs: your name, contact details, and what you choose to share to receive care. We use it to provide and improve counselling, arrange sessions, process payments, and — only with your consent — send updates. Never for anything you haven't agreed to.
Your rights as a Data Principal
You may access your data, correct or complete it, request its erasure, and nominate someone to act for you if you are unable to. To exercise any right, write to our Grievance Officer below; we respond within the timelines set by law.
How long we keep it
Only as long as needed for the purpose it was collected, or as the law requires. Once that purpose is met or you withdraw consent, we erase it — unless we are legally required to retain it.
How we protect it
Your data is stored securely, access is limited to authorised staff, and it is never shared externally except where the law requires. Card data never touches our servers — our payment provider holds it; we store only payment IDs. In the event of a breach, we will notify you and the Data Protection Board of India as required.
Children & guardians
For anyone under 18, we require verifiable consent from a parent or lawful guardian, and we do not track, profile, or serve targeted advertising to children.
Grievances
Contact our Grievance Officer, Glady Cruz — +91-9108720019 · dataprivacy@auravictus.com · Mon–Fri, 10:00 AM–5:00 PM. If unresolved, you may escalate to the Data Protection Board of India. Withdraw consent or opt out of communications anytime at opt-out@auravictus.com.